1 Mar

What to expect when partnering with Payrails

As a digital platform, it is essential to have a payment processing partner who understands your unique needs and can provide tailored solutions to help you succeed.

In this article, we will provide valuable insights into what you can expect when partnering with Payrails. From onboarding to implementation and beyond, we'll take you through each step of the journey and provide an overview of what it is like to work with us.

How we support you

Every merchant's situation is unique, and we embrace that. Our team of payment experts works closely with our merchants to identify areas for improvement and tailor solutions to their specific needs. This may include but not be limited to

  • Comprehensive pay-in and payout management capabilities, including token vault, network tokens, smart routing, unified integration, custom ledgers, analytics, and more.
  • Optimizing payment processing costs, which can result in up to 30% savings
  • Improving payment performance to help achieve up to 15% higher conversion rates
  • Developing fraud prevention strategies that can reduce payment fraud loss by up to 40%

After identifying the areas where your business could benefit from Payrails' expertise, the next step is to contact us to establish open communication and determine the most optimal solution for your company. During this process, our team will proactively present our solutions that are tailored to your specific needs. From there, it is up to you to decide if Payrails is the right partner for your business. If you choose to partner with Payrails, the journey will continue through three stages: Onboarding, Implementation, and Scaling.

Payrails partnership journey: Onboarding, Implementing, and Scaling


The first step of the partnership journey is onboarding. Clear communication is key to ensuring a seamless process, which is why we assign a dedicated team, including a solution architect, to start preparing for a successful implementation. Our team works closely with the merchant to prepare the technical design of the initial use case, project plan, timelines, milestones, goals, and breaking it down into initiatives. We set up communication channels for all relevant stakeholders, such as Slack and WhatsApp, and provide 24/7 available contacts.

“We know that listening to our merchants and is the first step in understanding how to collaborate, solve problems and create lasting value.”


During the implementation phase, our team follows established processes, such as regular check-ins, progress reports, and retrospective meetings with the merchant. This ensures that communication is clear, progress is tracked, and any issues are quickly addressed. We also conduct exhaustive testing based on our readiness check criteriato ensure that the implementation meets our high standards of quality and reliability.

“Clear communication and meticulous testing are key during the implementation phase. Our team follows established processes, including regular check-ins, progress reports, and retrospective meetings, to ensure a seamless implementation and high-quality result.”


After completing the implementation phase, our team continues to work closely with our merchant partners to ensure they achieve their desired outcomes. We track key performance indicators (KPIs) and proactively provide performance improvement recommendations while staying up-to-date with new market trends and identifying use cases that can help merchants meet their business goals and grow.

“Through closely partnering and effective delivery, we ensure we can iterate fast and tailor our solutions to help our merchants grow.”

Partnering with Payrails

The partnership journey with our merchant partners is just as important as the end result. Our team is committed to providing tailored solutions to meet the unique needs of each merchant we partner with. We're passionate about helping our merchants achieve business goals and growth targets.

If you are looking to improve your payment performance, we welcome you to get in touch to discuss how Payrails can support you as a trusted partner.


Start optimizing your payments today