Chargeback Management: Win more disputes with less effort
Bring chargebacks into one workflow, get the right context on every case, and improve outcomes without building a custom toolchain.
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Chargebacks are still run like a side project
When disputes are handled across PSP portals, spreadsheets, and vendor inboxes, teams get stuck:
No single source of truth
Ownership, deadlines, and outcomes are hard to track across PSPs.
Evidence work eats time
Logs, tracking data, and customer context get pulled manually case by case.
Hard to learn and improve
Win/loss reasons stay fuzzy, so performance never compounds.
A unified chargeback workflow built for multi‑PSP teams
Payrails Chargeback Management centralizes disputes across providers and gives teams a consistent way to triage, automate evidence prep, generate AI‑assisted representment, submit on time, and track outcomes.
Run disputes consistently at scale
Bring chargebacks into one system so teams can manage every dispute with consistent statuses, ownership, deadlines, and evidence standards. Unify data across PSPs, add the context that wins cases, and use AI to draft clearer representment packs, improving coverage and outcomes over time without changing processors or building custom tooling.
Start with a chargeback analysis
What we review
- Dispute sources and data quality (PSPs, exports, portals)
- Workflow and ownership (queues, SLAs, escalation paths)
- Coverage and write‑off rules
- Win/loss drivers by reason code, issuer, region, and PSP
- Time‑to‑submit performance and backlog risk
- Prevention opportunities and customer‑friendly resolution paths
What you get back
- A clear baseline of your current dispute performance
- The biggest drivers of avoidable losses and manual work
- A short list of actions to improve outcomes fast
- Next steps to roll out in Payrails, if it’s a fit
Who is chargeback management for?
Payrails Chargeback Management is for merchants and platforms where disputes create operational load, revenue risk, and scheme‑threshold pressure.
Chargeback risk factors
- Regular dispute volume and tight SLAs
- Multiple PSPs (Stripe, Adyen, PayPal, Braintree, Checkout.com, and more)
- Complex setups across regions, entities, or brands
Teams who benefit
- CFO / VP Finance: protect revenue, improve auditability, avoid vendor share‑of‑win pricing
- Head of Payments: keep dispute KPIs stable across providers
- Fraud / Risk ops: reduce repetitive work and improve consistency
Win more chargeback disputes
Send a dispute export and transaction context (or connect a PSP feed), and we’ll identify where you can win more disputes, reduce work‑per‑case, and protect revenue.
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