Win more disputes with less manual work

A chargeback occurs when a customer disputes a card payment through their issuing bank. The bank temporarily reverses the transaction while the merchant provides evidence to prove the charge was valid.

Chargeback management is the process of tracking disputes, collecting evidence, responding to representment requests, and monitoring dispute outcomes to recover lost revenue and reduce future disputes.

Chargebacks are difficult to manage because dispute data is often spread across PSP portals, evidence must be collected manually, and response deadlines are strict. Missing a deadline usually means the dispute is automatically lost.

Yes. Payrails Chargeback Management aggregates dispute data from multiple payment providers so teams can manage disputes across their entire payment stack.

No. Chargeback Management can connect to PSPs as data sources, allowing merchants to manage disputes across their existing payment infrastructure.

Automation can collect evidence, assign cases, track deadlines, and prepare representment files. This reduces manual work and ensures disputes are handled consistently.

Common evidence includes transaction records, delivery confirmation, customer communication, account activity logs, and proof that the cardholder authorized the transaction.

Implementation usually takes days or weeks depending on the number of PSPs connected. Teams typically integrate dispute feeds and configure workflows to match their internal processes.