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customer stories

Eneba improves global payment performance by 3.5% with Payrails

3.5%

improvement in overall capture performance

Fewer

checkout interruptions and smoother cross-market payments

Tens of thousands

of additional successful transactions
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Improving payment reliability, flexibility, and choice for more than 20 million users worldwide

As a leading Europe-based digital gaming and entertainment ecosystem, Eneba is committed to delivering fast, secure, and frictionless experiences for more than 20 million users worldwide. With a rapidly expanding catalog of over 100,000 products across 130+ markets, Eneba continually invests in technologies that improve speed, security, and convenience at scale.

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challenge

Every checkout experience matters, and managing transactions globally requires systems that can adapt to diverse payment methods, currencies, and compliance frameworks—all while maintaining a seamless user journey. As Eneba’s global footprint grows, ensuring flexibility and performance across complex payment flows is critical.

Delivering a seamless, secure payment experience has always been—and remains—central to Eneba’s business. Its engineering and payments teams continuously test new payment technologies to scale ecosystem-wide capabilities and meet evolving, increasingly complex market expectations.

We weren’t looking for incremental improvements; we needed a measurable impact on our payment performance. Anything less simply wasn’t an option.
Mantas Eitutis, Head of Payments, Eneba

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solution

Orchestrating payments with intelligence and resilience

Eneba worked closely with Payrails to integrate advanced orchestration while maintaining the hallmark simplicity the platform is known for—optimizing routing logic, broadening coverage, and increasing reliability across hundreds of thousands of transactions.

  • Smarter Routing: Dynamic logic ensures each transaction is processed through the most efficient PSP, improving authorization consistency and supporting localized payment preferences.
  • Instant Retry: Declined transactions are automatically re-routed to alternative PSPs, reducing friction and increasing successful captures without impacting the user journey.
  • Advanced Pre-authorization: Upcoming binLookup functionality enables risk assessment before authorization—further strengthening security and reliability.
Every update we make begins with our users. Improving payment reliability and flexibility directly supports the experience Eneba is known for—secure, seamless, and globally consistent.
Mantas Eitutis, Head of Payments, Eneba

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results

Within 90 days of implementation, Eneba achieved measurable improvements in global capture consistency and checkout reliability—optimizing payment success and removing friction for users worldwide.

Key results:

  • 3.5% improvement in overall capture performance.
  • Fewer checkout interruptions and smoother cross-market payments.
  • Tens of thousands of additional successful transactions, reinforcing Eneba’s reputation for seamless global experiences.

Eneba is always looking ahead—constantly refining every element of its ecosystem to make it faster, safer, and more adaptable to user expectations. Collaborating with Payrails helped evolve Eneba’s payment infrastructure in line with its global growth, reinforcing its focus on secure, frictionless payments at scale.

“We had tried other solutions, but they couldn’t adapt to the complexities of our payments flow or deliver consistent performance improvements. Payrails’ modular infrastructure and proactive, hands-on approach made them an effective partner in achieving these results.”
Mantas Eitutis, Head of Payments, Eneba

About Eneba

Founded in 2018, Eneba connects more than 20 million gamers across 130+ global markets with publishers and sellers worldwide. Learn more at eneba.com.

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