All integrations

Ethoca

About

Ethoca, a Mastercard service, links merchants, acquirers and issuers into a shared pre-dispute network. When a cardholder questions a transaction, it alerts the merchant before a chargeback is raised, leaving time to refund the payment or stop the order.

Why businesses choose this provider

Acting on an Ethoca alert turns a would-be chargeback into a plain refund. That keeps it off the merchant's chargeback ratio, avoids the chargeback fee, and, for physical goods, gives a chance to halt shipping on confirmed fraud.

Type: Dispute Management
Products: Chargeback Management
Status: Live
Coverage: Global

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Chargeback ManagementFee Monitoring+3

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